Overview

BYTES MANAGED SOLUTIONS (Bytes MS) is a services led, software driven and hardware enabled organisation that markets, supports and maintains enterprise-wide end-to-end technology solutions and related services that enable medium to large enterprises to effectively delivery their offering to the end consumers in South Africa and Africa.

Bytes MS leverages on partnerships, thought leadership and capabilities to deliver world class technology solutions and related services enabling our customers to achieve their growth and success.

Bytes MS is the exclusive distributor for NCR products in South Africa and strategically partners with Dell, HP, Lenovo, Alcatel, Burroughs, Unity, Postec, Unisys, Alcatel-Lucent and Cisco, and delivers complete solutions for the financial, retail, petroleum and infrastructure sectors.Bytes MS enables businesses with over 107 service points, backed by extensive supply chain and logistics management. It supports in excess of 1 200 000 devices in more than 46 500 locations throughout South Africa and sub-Saharan Africa.

 

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Solution Enablers

AFRICA STRATEGY

Our strategy to expand into Africa is based on our approach to “follow the customer.” This ensures aligned business initiatives by investing in the correct geographies that display readiness. We consider the customer’s commercial model and budget to establish risk and to build the appropriate risk share model.  We perform an aggregator role by managing our client’s African service agreement through a single point of contact to manage service level agreements. Existing in-country partnerships allow us to achieve optimal service and cost efficiencies and our experience allows us to be flexible in order to establish new partnerships when required.

PROJECT MANAGEMENT OFFICE (PMO)

The PMO co-ordinates and ensures the success of both internal and external projects within agreed time frames and budget. Based on the Project Management Book of Knowledge (PMBOK) methodology, it is scalable to any project size or scope covering hardware deployment, software upgrades, remote deployment, asset and software audits and professional services. Our project teams handle hundreds of projects and site audits encompassing tens of thousands of devices in an annual cycle, demonstrating our ability to deliver on varied project scopes. The table below illustrates a few project completions.

Project Description

 

Hardware Deployment

Technology Refresh

Physical Server Upgrade

Software Updates Onsite

Remote Deployment

Asset and Software Audits

22 stores per day

4800 ATMs in 3 years

1200 in 10 days

6800 ATMs in 3 months

1200 upgrades in 50 days

7300 assets in 7 days

 

LOGISTICS & SUPPLY CHAIN

The Bytes MS logistics department is run by trained technical rework staff performing thousands of assembly repairs per annum. Our rework centre repairs, refurbishes, valets and pre-stages a variety of equipment such as printers, monitors, ATMS, POS, laptops, servers and desktops.

A world-class supply-chain is staffed to manage millions of Rands of Bytes and customer-owned inventory and is supported by our national network of branches and service points.

The division further manages partner agreements for Original Equipment Manufacturer (OEM) products, allowing direct purchasing from OEMs such as NCR, Dell, HP, IBM and Lenovo. Furthermore, the division has Accredited Warranty Service Provider (AWSP) management linked to the Bytes Quality Management System (ISO 9001:2008) to ensure quality standards are maintained through the supply chain or logistics process.

Our quality principles includes Supply Chain Customer Focus in understanding the customers’ current and future requirements, Striving to exceed the customers’ expectations and building and maintaining excellent customer relationships are core to our customer focus activities .

Our inventory optimisation team that analyses complex data using our optimisation tool is our key advantage in creating focus and efficiency improvements within our area of the Supply Chain Services and Operations ensuring continual improvement of our overall performance.

We also strive to attain set objectives through staff training and awareness to take ownership and the initiative to resolve escalations, improving systems and services for our customers.

Furthermore, we are contracted to a 4PL partner that covers all our stocking locations and delivery network, catering for reverse logistics and stock replenishments both remotely and locally.

We also subscribe to the responsible destruction of e-waste.

MANAGED INFORMATION SYSTEMS (MIS)

 MIS specialises in the instant availability of accurate and reliable information to support service delivery. The creation, sharing and retention of reports are consistent, automated and efficient in order to sufficiently empower our users.

MIS drives success through the following principles:

  • Accessibility: Data is available in the right place at the right time
  • Accuracy: MIS implements solutions that ensure data is captured and maintained correctly
  • Quality: System-driven error identification and resolution for minimal errors
  • Reliability: Consistent expectation-based delivery
  • Security: Information is held and processed securely
  • Standardisation and Automation: Reports are standardised and automated as far as possible.

MIS generates, manages and maintains in excess of 900 monthly reports comprising of standardised, automated reports or ad-hoc, customised reports based on client needs. Customer-service requirements, including obligation management, engineer utilisation, stock control, part usage and billing are tracked for analysis and reporting. The MIS team is able to integrate with customer systems through a variety of Electronic Data Exchange Interchange (EDI) interfaces. We currently interface with multiple customers and address in excess of 60 000 incidents per month.

CUSTOMER ENGAGEMENT MODEL

We utilise a customer engagement model that involves three phases to ensure that our customers’ needs for new products and services are met. The first phase includes planning, due diligence and a detailed engagement plan for deployment.

Implementation takes place during phase two, monitored according to the engagement plan. A comprehensive transition management plan ensures a risk-free and controlled process. Phase three involves on-going management, maintenance and improvements in terms of costs, performance, service and optimisation.

Bytes MS also ensures the comprehensive management of the lifecycle including disengagement. Exit processes are planned in terms of the appropriate removal of products and services while maintaining legal and environmental compliance. Appropriate governance mechanisms are in place to monitor, measure and adjust the engagement plan according to requirements, legislature and the environment.

SOLUTIONS MANAGEMENT

An Incident Management Centre ensures timeous attention to incidents to prevent any disruption of productivity for the customer.

We have various categories of resolver groups including service desk level support, proactive services, on-site technicians and mobile enabled resolvers. Resolver groups are empowered through access to knowledge bases and tools for the effective and efficient closure of all incidents.

E-MOBILE

Aimed at streamlining processes, our e-mobile systems replace traditional paper-based systems by allowing mobile-enabled management of incidents, messaging, e-Docket, inventory control, equipment change control, overtime and mileage.

E-FINANCIAL MANAGEMENT

Bytes MS e-Financial Management systems offer transparency and readily available information. The Customer Online Pre-Billing Approval process further reduces administration and real-time accessibility to information for faster problem resolution.

Business Concept

As an organisation, we focus on medium to large corporations and the public sector, supplying technology solutions and related services. We leverage our partnerships, thought leadership and capabilities to deliver world-class technology solutions and related services to help our customers achieve success.

Read about Kalpana, one of the latest developments in the technology that drives ATM's today.

Intelligence

We excel at developing strategic insight into our markets, leveraging the thought leadership of our internal and external strategic partners, and responding with relevant solutions to position ourselves as the strategic partner of choice.

Business Development

We build our business on our customers through focused teams and efficient engagement processes. Coupled with solid relationships, we develop our business by offering value and optimising our intellectual property to find innovative solutions aligned to the businesses of each of our customers.

Solution Execution

We excel at designing and executing innovative solutions based on research and development, methodologies and competencies accessed through our strategic partnerships.

Customer Collaboration

We excel at understanding the business of our customers and strive to link our solutions to their critical success factors, acting as their trusted adviser.

Company Profile

Bytes Managed Solutions’ (Bytes MS) strategic vision is to offer its market an integrated, end-to-end solutions that enable and facilitates businesses to engage in high volume profitable business transactions. The business crafts the majority of its solutions and services by adding value to core partners. Bytes MS provides consistent solutions across 3 interconnected sectors:

  1. Financial: Cash Management and Transaction Solutions.
  2. Retail: Point of Sale and Check Out Solutions.
  3. Managed Services: Product agnostic end to end equipment management.

The organisation is the exclusive distributor of NCR products and solutions in South Africa and selected neighbouring countries. Bytes MS markets, supports and maintains enterprise-wide information products and services. It delivers Intelligent self-service financial and retail solutions to markets that serve a large consumer base. Bytes MS offers a product agnostic equipment lifecycle management solution through 100+ service points throughout South Africa and neighbouring African countries. Bytes MS delivers hardware and software maintenance and support as well as project management services to a large number of corporate clients. Bytes MS partners with Kaseya to offer enterprise-class IT systems management that ensures IT availability and automation to manage and maintain systems and devices. Bytes MS supports a variety of brands including NCR, Dell, HP, ACER and Cisco under various service level agreements.

Specialties

IT, ICT, Financial & Retail payment Solutions, Managed Services

  • Website
    http://www.bytesms.co.za
  • Type
    Privately Held
  • Headquarters
    1 Vlak Street Selby Ext 5 Johannesburg, Gauteng 2000 South Africa
  • Company Size
    1001-5000 employees

Quality

Bytes Managed Solutions market, support and maintain enterprise-wide information products and services. We also offer our clients end-to-end solutions enabling them to engage in profitable, high-volume business transactions. Our core driver is to deliver business value by providing our clients with on-going thought leadership from subject matter experts aligned to global industry trends. We aim to ensure that our solutions and services act as key business enablers to our clients’ enterprises. Bytes Managed Solutions is the exclusive distributor for NCR products in South Africa. 

Who will benefit?

  • Financial institutions
  • Retailers
  • Forecourt owners
  • IT Departments

As our valued client,  you will gain

  • Supply and management of Automatized Teller Machines, Teller Cash Recyclers and Financial Kiosks
  • Supply and management of POS Solution, EFT POS and Retail Kiosks
  • Supply and management of Forecourt Management and Fleet and Commercial Fuel Management
  • Back-end and front-end application development
  • Availability Management through advanced remote management, predictive services, preventative services and incident management
  • Managed Services Outsourced Solutions
  • Workspace Management and End-User Support
  • Networking,  communication, monitoring, cabling and Infrastructure
  • OEM Warranty Management
  • Capacity Planning
  • IMACD
  • Project Management Office
  • Solution Design, Implementation and Integration Services
  • Solution Staging and Rollout Services
  • Software Support Services, Distribution and Maintenance

The majority of our solutions and services focus on adding value to core NCR solutions and services. We have over 107 service points, supporting 960 000 devices throughout South Africa and neighbouring countries. Our services operation supports a variety of leading brands including, NCR, Dell, HP, and Cisco. We are a leading supplier of desktop services in branch and campus environments with major projects spanning into neighbouring countries. We consistently demonstrate our solid experience in tackling large-scale desktop projects. Our record of delivering measurable improvements in service levels coupled with decreases in costs of service in real terms is undisputed. 

BBBEE & Transformation

What is B-BBEE?

Black Economic Empowerment remains an important section of South Africa’s economic transformation. The objective of B-BBEE is to promote growth and economic empowerment to all.

Our B-BBEE Transformation

We at Bytes are proud of the transformation our country has undergone over the past few years. As our dedication to this transformation, we continue to not only support B-BBEE but make it an integral part of our business. We are committed to the broad-based B-BBEE transformation and believe in the power of diversity within the workforce and promote equal opportunities for all.

Bytes SA B-BBEE Accomplishments

  • South Africa’s most empowered ICT company in 2007
  • We are proud to have scored at a BBBEE level 2 for each of the last 7 years.
  • Our current overall score of 92.52 is a leader in the ICT sector.

History

2014

  • Med-e-Mass passed the threshold of 10,000 licensed practitioners on its software systems. This solidifies Med-e-Mass’ position as the #1 supplier of Practice Management Software in South Africa.
  • Med-e-Mass has received orders from inter alia Toyota SA, Total SA and Goldfields to implement the Health one Connect application to automate their Occupational Health processes whilst utilizing powerful Electronic Patient Record technology
  • MediSwitch launched ClaimWatch – a free App for healthcare professionals to view daily, monthly and month-to-date claim statistics via iPad
  • Benefit Check for Discovery and MHG patients was launched on the MediSwitch WEBDesk
  • Altech Nupay had record AEDO successful processing of R659M per month – November 2014
  • Altech Nupay selected as Technical Service Provider for Standard Bank AEDO processing – January 2014
  • Altech Nupay selected as Technical Service Provider for Finbond NAEDO processing - May 2014
  • Bytes Managed Solutions Introduction of infrastructure industry solutions
  • Bytes People Solutions received the Oracle University award for Best Oracle Approved Education Centre (OAEC), recognising Bytes People Solutions’ excellence as a regional provider of Oracle approved training courses  - 20 February 2014
  • Johan Grobler, product manager for Oracle at Bytes People Solutions, won the 2013 award for Best Sun Instructor for the third consecutive year. 20 February 2014
  • Bytes Document Solutions sells the first Impika high speed inkjet press in Middle East and Africa.
  • Bytes Document Solutions launch the Xerox Versant 2100 - first appearance out of the USA at Africa Print.
  • Bytes Document Solutions Xerox Authorised Distributor celebrates fifty years of innovation in South Africa.
  • Bytes Document Solutions celebrates 75 years since the invention of xerography, the basis of the most widely used document-copying machines which was developed by Xerox.
  • Bytes Systems Integration awarded NetApp Midsize Market Partner of the Year Award
  • Bytes Systems Integration awarded Genesys Business Edition Premise Partner of the Year Award
  • Bytes Systems Integration awarded Genesys Partner of the Year South Africa Award
  • Bytes Systems Integration awarded Genesys Silver Partner Award
  • Altech Card Solutions managed the upgrade to the Personalisation Equipment at GPW (Government Printing Works) for National ID Project.

2013

  • Altron announces formation of Altron TMT incorporating Altech and Bytes Technology Group
  • Bytes Document Solutions introduced Xerox ConnectKey, a software system embedded in Xerox multifunction printers (MFPs)
  • Bytes Document Solutions introduced the Impika range of high speed inkjet presses to the local market in first half of 2013
  • Bytes Document Solutions announced Xerox’s new Wide Format IJP 2000
  • Altron announces appointment of Craig Venter as Group Executive: Altron TMT. Craig Venter continues to fulfill his role as Chief Executive Officer: Altech
  • Bytes People Solutions is a VMware Authorised Training Centre (Southern Africa) nominee
  • Prometric appoints Bytes People Solutions (Midrand) as its South African outsourced partner for Academic, Professional and Corporate (AP&C) assessments
  • Bytes People Solutions is awarded the BHP Achiever Award in the Best Training Provider category
  • Bytes People Solutions expands learnership offering to include: Generic Management NQF Level 4, Generic Management NQF Level 5, Business Analysis Support Practice NQF Level 5
  • Bytes People Solutions celebrates Public-Private Partnership (PPP) success. A group of 84 young women each awarded a National Certificate in IT End User Computing
  • Bytes People Solutions retains Level 2 Empowerdex Rating
  • Bytes Systems Integration receives Alcatel Excellence Partner Award for 2013
  • Bytes Systems Integration receives good service award from Aurum Institute
  • Bytes Systems Integration partners with Sithabile Technology Services
  • Bytes Systems Integration renews Physical Security Certification with Cisco
  • Bytes Systems Integration receives NetApp Award: EMEA Partner Performance and Innovation 
  • Bytes Systems Integration awarded NetApp Star Partner Status
  • Bytes Systems Integration partners with Lumidigm
  • Bytes Systems Integration partners with OneVault
  • Bytes Systems Integration receives Genesys Partner of the Year Award
  • BNTech acquisition for Bytes Systems Integration 
  • Bytes Healthcare’s MediSwitch launched the auto-allocation of Discovery electronic Remittance Advices
  • Bytes Healthcare’s MediSwitch successfully tendered for the National Health Laboratory Service business
  • Bytes Healthcare’s large vendors complete the SwitchOn integration
  • Bytes Healthcare’s MediSwitch launched the Discovery Benefit Check transaction type
  • Bytes Document Solutions launch C75 and J75 presses at Cape Town Expo 
  • Bytes Document Solutions received the Xerox Award for best performance across all our ConnectKey platforms for the entire DMO region. The name of the award is  “ Developing Markets Star Performer” ConnectKey unit activity
  • Xerox celebrates 75 years of xerography and simplifying how work gets done

Group Structure

Lorem ipsum: usage

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Areas of Excellence

Lorem ipsum: usage

Lorem ipsum is a pseudo-Latin text used in web design, typography, layout, and printing in place of English to emphasise design elements over content. It's also called placeholder (or filler) text. It's a convenient tool for mock-ups. It helps to outline the visual elements of a document or presentation, eg typography, font, or layout. Lorem ipsum is mostly a part of a Latin text by the classical author and philosopher Cicero. Its words and letters have been changed by addition or removal, so to deliberately render its content nonsensical; it's not genuine, correct, or comprehensible Latin anymore. While lorem ipsum's still resembles classical Latin, it actually has no meaning whatsoever. As Cicero's text doesn't contain the letters K, W, or Z, alien to latin, these, and others are often inserted randomly to mimic the typographic appearence of European languages, as are digraphs not to be found in the original.

In a professional context it often happens that private or corporate clients corder a publication to be made and presented with the actual content still not being ready. Think of a news blog that's filled with content hourly on the day of going live. However, reviewers tend to be distracted by comprehensible content, say, a random text copied from a newspaper or the internet. The are likely to focus on the text, disregarding the layout and its elements. Besides, random text risks to be unintendedly humorous or offensive, an unacceptable risk in corporate environments. Lorem ipsum and its many variants have been employed since the early 1960ies, and quite likely since the sixteenth century.