Professional Services

When off-the-shelf is not good enough, Bytes MS Professional Services should be your first port of call. We provide our customers with software design, development, implementation and maintenance solutions and services that enable their businesses.

Our development and support centre in Johannesburg is specifically geared toward servicing the financial industry; a similar facility in Cape Town focuses on retail customers.

Our solutions and services

SERVICES

SOLUTIONS

CENTRES OF EXPERTISE

Design and Integration:

  • Application development & system integration.
  • Solution and architecture design.
  • Test and quality assurance.
  • Project management.
  • Support and maintain existing solutions.
  • Point of sale fully integrated into EFT and VAS (value added services).
  • Promotion management.
  • Monitoring.
  • ATM solutions.
  • Self-service kiosks.

Point of sale:

  • Advanced Store @ Retail (POS)
  • Promotor
  • SpecialityPOS
  • NCR FastLane
  • Solidcore
  • Aloha (Hospitality)

Support:

  • Helpdesk (level 1 to 4 support).
  • Pre-stage and software loading.
  • Rollout and installation       

 

Financial:

  • Aptra Activate
  • Aptra Vision
  • AANDC                        
  • Aptra Cash Connect
  • NCR XFS                      
  • Aptra Connections

 

 

 

Kiosks and Digital Signage:

  • Netkey        
  • Endless Aisle
  • Wayfinder

Our Centres of Expertise set us apart from the competition. Far from acting as only product resellers, we enter into agreements with OEMs that give us access to source codes. This allows us the unique capability to do advanced support and localisation modifications.

Our resources and capabilities

The Professional Services team consists of the following resources and skillsets:

  • Business analysts 
  • Project managers (Xpert, Prince2, PMBOK, Agile )
  • System analysts
  • Software developers (Java SE, J2EE, .NET, C#.net, C++, VB.net, JavaScript, HTML, HTML5, CSS3, C, Cobol, Bootstrap, JSON, RabbitMQ, JBoss)
  • Graphic designers
  • Database specialists (MS-SQL, Oracle, Postgres)
  • Software testers (Load Runner, Quality Centre, QTP)
  • Software integration specialists (XFS , OPOS, JPOS)
  • Software support (incl. OS support for Linux and Windows)
  • Pre-sales consultants (all products)

All new development and support staff spend time in a retail store or a bank’s call centre to develop an understanding of the business and its pressure points. For this reason, a piece of code is more than a technical matter for our staff – they understand how important it is in the customer’s context.

If and when needed, we deploy business analysts, system analysts, software developers, software testers and project managers to client sites to augment their in-house capabilities.

Anand Pillay
Professional Services Senior Manager
Tel: 060 908 5286
Email: Anand.Pillay@bytes.co.za