Telcos & Media

Trust. Loyalty. Referrals. These are the results of fulfilling your brand promise. And that’s what we help you do, every day—because our promise is make sure you can always deliver exceptional experiences to your customers.

That’s why 8 of the top 10 telecoms and 8 of the top 10 networking OEMs choose to work with our partner NCR who have 17,000 technical experts working across industries—and in 180 countries around the world—to perform 11 million service actions every year. All that experience adds up.

With global coverage and multivendor expertise on your side, you can do more. Offer more services. Grow revenue, faster. Move into new regions. And give your growing customer base more reasons to trust you, stay with you, and refer you to others.

Technology Domains

Rapid technology advances (IOT, Cloud, Big Data and Mobile Devices) and globalisation have created a critical requirement to ensure highly available access to information and communications. As a leading partner to Telecom Service Providers and Technology OEMs, NCR’s comprehensive, global services capabilities (field, professional, remote); our expansive multivendor competencies; and our unmatched coverage can help you deliver consistent services across targeted technology domains including Enterprise Networking, Wireless, and Unified Communications.

Services Capabilities

As a leading partner to Telecom Service Providers and Technology OEMs, Bytes Managed Solutions is committed to delivering a consistent, innovative, and high quality services experience for our customers. Our team of experienced Services professionals leverage consistent tools and processes to deliver comprehensive services across hundreds of multivendor technologies. Whether you need support for one technology or multiple technologies in hundreds of locations, we are here to help.

Telecom Storefront

Together with our partner NCR, Bytes MS Telecom Storefront provides a comprehensive portfolio of solutions to enable your next generation retail store experience. Supporting the Telecom Storefront portfolio is NCR’s Customer Experience Consulting where NCR applies our proven, multi-industry, holistic approach to analyze your store operations from both a process and technology perspective. The outcome of this engagement is a plan to help you realize next-generation productivity gains and deliver an enhanced customer experience.

Telecom Storefront Solutions:

  • NCR Bill Payment & Customer Service Kiosks
  • Enactor Point-of-Service
  • Q-nomy Q-Flow Customer Management Solution
  • NCR NetKey Virtual Storefront and Digital Signage Solution
  • Customer Experience Consulting

 


For more information, please contact:

Shuheid Brown, Senior Manager: New Industries

Tel: +27 11 373 4247

Shuheid.Brown@bytes.co.za