Overview

In today’s world, success comes to those enterprises that are intently focused on their core business, as this enables them to provide next-level service to their customers.

Altron Bytes Managed Solutions (Altron Bytes MS) is the company to support such organisations, thanks to our enterprise-wide, end-to-end technology solutions and related services, which enable medium to large enterprises to effectively and efficiently deliver their offerings to end consumers in South Africa and Africa.

Our Purpose

Delivering innovation that matters

Our Vision

Be the leading technology solutions provider

Our Values

Openness, honesty & integrity

Collaborate across teams

Embrace diversity & inclusion

Openness, honesty & integrity

Collaborate across teams

Embrace diversity & inclusion

Get things done & enjoy doing it

Leading returns for shareholders

Passionate about
employees, customers,
partners & communities

Get things done & enjoy doing it

Leading returns for shareholders

Passionate about
employees, customers,
partners & communities

Why we do what we do

We believe that progress is a consequence of people and business transformation, which is best enabled through the seamless integration of technology.

What we do

We deliver innovation that matters. We make our customer’s business outcomes stick by implementing and orchestrating technology and the services needed to manage it across both the front and back-office in an effective, efficient and economical manner.

How we do it

We deploy and integrate best-of-breed technology (hardware and software) from our partner ecosystem in an agile manner, supporting these solutions with locally-executed, highly-flexible, cost-effective, managed services wrappers.

Our more than 1 200 employees operate out of more than 100 service points and 23 manned stocking locations throughout southern Africa. We support in excess of 1 200 000 devices in more than 46 500 locations throughout South Africa and sub-Saharan Africa.

More than 70% of our employees are focused specifically on the service elements of information technology (IT) related equipment. We support more than one-million devices under maintenance agreements, including desktops, servers, printers, cheque processing systems, and self-service devices. This includes automated teller machines (ATMs), cash recycling, kiosk solutions, merchant processing terminals, retail point of sale systems, professional services, hospitality solutions, communication systems for voice and data, digital transformation and cabling solutions.

We are a strongly project-driven organisation employing a structured project management methodology for both our internal purposes as well as those of our customers. These project services include hardware installations, moves, additions and changes, software upgrades, environmental disposal and destruction services, software migrations, and physical audits of equipment and software across the country and neighbouring states.

World Class Group
of Companies

Direct Presence in 8 countries
est. 1965
8000+ employees

Altron Bytes MS is a division of the Altron Group which is invested in telecommunications and information technology.

The Altron Group employs more than 8 000 employees globally.

Founded in 1965, Altron has a direct presence in 8 countries, including South Africa, the UK and Australia, on four continents through its various businesses. In addition, the group’s strategic partnerships with leading international technology companies gives it access to leading technology capabilities and products from across the world, including Asia, Europe and North America.

The majority of the group’s revenue and headcount are derived from the local market in South Africa where Altron is headquartered.

Altron’s primary focus is in providing innovative solutions in the fintech, healthtech, safety & security, and skills development verticals that have a meaningful impact on society by addressing challenges facing communities in South Africa, the continent and beyond, while delivering shared value for all its stakeholders.

Executive Team

Chad Baker

Managing Director

Chad is a self-motivated professional with over 25 years’ experience in SA and Africa, specializing in the transformation of companies and business units through a customer centric approach. Chad previously held the position of vice president of NEC Africa, the African arm of NEC Corporation as well as senior positions at Xon, Alcatel Lucent and IBM.

Chad has earned a reputation as a leader who encourages innovative ideas and accountability from his team. He has a natural ability to get the best out of has staff and can deal with complex service and business issues within tight timelines and under great pressure.

Mamcy Letuka

Human Capital Executive

Mamcy obtained a BCom Honours in Industrial Psychology and a degree in Human Resources. She is currently completing her Post Graduate certificate for the MSC in Business and Strategic Leadership Programme with GIBS.

Mamcy previously held the position of Human Resource Director at Imperial Logistics Dedicated Contracts for 4 years. Prior to that she has held various HC executive positions within Huawei Technologies, World Vision and Nokia Siemens Networks. Mamcy is an accomplished Human Capital Professional with experience that includes working at both generalist operational and strategic levels.

Joe Barbosa

Operations Executive

I have worked for Bytes MS for just over 11 years and been fortunate to have been exposed to and worked with various areas within our business. I am extremely passionate about Bytes MS and just as zealous about teamwork between every single member of our business. Every one of us needs to add value to our customer who keeps our business going. Just as we expect top service, so we too must always take our customer seriously, irrespective whether we think their issue is serious or not. ALWAYS SEE THE PROBLEM THROUGH THE CUSTOMERS EYES.

Louis Dell

Executive: Service Account Management

Louis Dell joined Bytes Managed Solutions in 2014. Prior to his appointment as Executive: Service Account Management, he fulfilled the role as Program Manager. Dell's focus, and that of his team, will be on customer satisfaction and service management excellence. Managing the interface between Bytes Managed Solutions and its existing clients. Dell brings 23 years of experience in operations management, key account management and new business development within the IT, retail, logistics and financial services sectors. Dell’s role involves prioritising customer focus, service excellence and client relationships, identifying solutions to business problems, creating opportunities that make our customers and their end customers successful.

Glen Riffel

Supply Chain Executive

Glen has extensive experience in supply chain logistics, warehousing and packaging. He is responsible for the delivery of these services as Bytes MS expands its operations into new territories. Glen previously held the position of franchise technical and supply chain manager at the Coca-Cola Company for 10 years. Before joining Coca-Cola, Glen worked at KWV and South African Breweries.

Glen holds an MSc in packaging and material science from Loughborough University in the United Kingdom. He also has a management diploma from the Cape University of Technology, and an engineering diploma from the Department of Manpower. He recently submitted his research project to complete an MBA through Mancosa (SA).

Alan Anderson

Business Development Executive

Alan is an ambitious leader with over 25 years Sales and Business Development experience in the ICT sectors of Banking, Retail and Commerce within South Africa.

His collaborative leadership style and performance management has yielded compounded annual growth with a successful track record of increasing market share profitably. His professional progress has been based on a consistent ability of translating overall business strategy into sales plans that achieve quantitative and qualitative targets.

Alan has earned a reputation for realizing success through innovative solutions and exemplary leadership.

Vaughn Naidoo

Chief Technology Officer

Vaughn held various executive roles during his 12-year tenure with the Telkom Group prior to joining the Altron Bytes Managed Solutions Exco. He has more than 15 years’ ICT experience and 10 years’ senior executive experience in P&L oversight, multichannel product portfolio management (ITIL and eTOM), solution development, pre-sales, technology management and strategy.
Vaughn’s responsibility is driving our company’s IT strategy and working with the engineering teams toward continued delivery of innovative products that meet revenue objectives.
Vaughn holds a Master’s Degree in Computer Science and his personal interests include the advancement of children’s education – particularly around science and technology and the mentorship of fellow employees.

You have a vision.
We can deliver the innovation
to take you there.

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